Terms and conditions

Terms and conditions

The hereby listed Terms and Conditions of Business and Use shall apply to the terms and conditions of business and use of the www.mediaform.hr website and the remote conclusion of the Contract by means of remote communication, unless the parties (Seller and Customer) agree otherwise.

The subject and the commercial purpose of this Contract is to purchase a/several selected product(s) in the Mediaform d.o.o. webshop, paying for all purchased items. The Contract is concluded by means of remote communication (a contract concluded remotely) via the Internet on the  www.mediaform.hr

The Contract becomes effective and binding from the moment the user accepts the Mediaform d.o.o. offer in one of the following ways:

  • By selecting payment and completing the order as a registered user of the Mediaform d.o.o. webshop.
  • By selecting payment and completing the order as a guest user of Mediaform d.o.o. webshop.

Before concluding the Contract, all buyers are obliged to read the information referred to in Article 57 (1) of the Consumer Protection Act (Official Gazette, No 41/2014 and 110/15).

User Account Registration

  1. a) When registering or creating a user account, the user is obliged to create a title or a name under which they shall make the purchase, select a security password and submit a valid email address. All the information required for registering or creating a user account must be true, whereby it is expressly forbidden to use someone else’s personal information. If the user is a legal entity, besides the above mentioned data, it is necessary to enter the exact name and the identification number of the company.
  2. b) A user account can be created only for one private or business entity, and it is not allowed to share user account information with third parties. The user is required to keep their security password and user account information safe. Using someone else’s registration or user account is not allowed.
  3. c) In the event of violation of these Terms and Conditions, Mediaform d.o.o. reserves the right, according to a free estimate, to deactivate the user’s account without prior notice and without any obligation to compensate the user for any costs or damages.
  4. d) When concluding the Contract, the user shall be provided with:  The invoice as the certificate of a concluded Contract, or pre-contractual notice referred to in Article 57 (1) of the Consumer Protection Act (Official Gazette, No 41/2014 and 110/15), as well as the notice of the user’s right to unilaterally terminate the Contract by the unilateral termination of the Contract referred to in Article 61 (1) and (2) of the Consumer Protection Act.
  5. e) The consumer may unilaterally terminate the Contract within 14 (fourteen) days from the moment of the takeover of the goods without stating the reasons.

 
In order to gain the right to unilaterally terminate the Contract, the customer must notify Mediaform d.o.o. of their decision to terminate the Contract unilaterally before the deadline expires. The statement form can be found here. The completed form has to be sent by mail to Mediaform d.o.o., Bednjanska 8, 10000 Zagreb, or by email to reklamacije@mediaform.hr. In this case, Mediaform d.o.o. will provide the user with the acknowledgment of receipt of the notification on the unilateral termination of the Contract by email.

The customer is obliged to deliver the goods or send them to the address from which it was sent without unnecessary delay in any event no later than 14 (fourteen) days after the date on which they have sent Mediaform d.o.o. their decision to terminate the contract unilaterally. The direct costs of returning the goods are borne by the consumer. We do not accept any payment upon receipt deliveries.

If the customer unilaterally terminates the Contract, they shall receive a refund of the funds received from him based on the Contract. The refund of the paid amount shall be made using the same means of payment used by the consumer when making the payment. The reimbursement shall be carried out by Mediaform d.o.o. no sooner than upon the return of the goods or after the consumer has provided evidence that the goods have been returned, if Mediaform d.o.o. is notified thereof before the goods are received.

The customer is responsible for any loss of value of the goods resulting from handling of the goods, except for the handling that was necessary to determine the nature, characteristics and functionality of the goods. In case of damage of the original packaging, the amount of the refund will be reduced by the percentage equivalent in value to the goods. The consumer shall be informed thereof.

Please, download the Unilateral Contract Termination Form here.

1) Terms and Process of the Purchase

The main characteristics of the product, the way of use, retail prices, special deals and benefits, payment and delivery methods apply to those that are valid at the time the order is completed.

Mediaform d.o.o. reserves the right to make errors when it comes to descriptions and photographic representations, as well as in the advertising of the product. All customer's rights to claims and returns are described in these Terms and Conditions.

The displayed product price in the Mediaform webshop includes VAT. The shipping cost is charged separately and is visible in the cart before ordering. The shipping costs may be visible even in some other places of the website.

All purchase confirmation information based on an electronic order shall be delivered to the customer’s email address which was added when creating a user account/order or in the cart when entering the information during order placement. All prices are expressed in Croatian Kuna (HRK) or Euro (EUR).

If the consumer does not receive an order confirmation message, there may be a mistake in entering their email address. In this case, the consumer should contact us at: webshop@mediaform.hr

2) Delivery and Delivery Terms and Conditions

Mediaform d.o.o. supplies the ordered items to customers to the desired address through General Logistics Systems Croatia d.o.o.

The delivery costs are calculated automatically when purchasing the product, depending on the weight of the ordered products and the delivery address, and will be shown in the cart. The costs will also be expressed on the account generated after the purchase is completed.


The delivery period for the products which appear to be on the stock is 10 working days from the day of completion of the order or payment in the Republic of Croatia. For deliveries outside the Republic of Croatia, the delivery period is 15 working days from the date of completion of the order or payment.

In the event of a changed delivery period or any other circumstances relevant for the execution of the order, the customer shall be immediately notified by our customer service by email.


The delivery service has the right to check the identity of the order recipient (by checking the ID card or other valid document) to make sure that the ordered product is delivered to the recipient.

Purchased products are packed by Alca Zagreb d.o.o. in a manner which does not damage the boxes in transport/delivery as a result of normal handling. The customer is obliged to check the packaging of the delivered product upon receipt. In case of visible defects/flaws, we recommend that the customer refuse to accept the package because there is a possibility that the product inside such packaging is damaged. By refusing to accept the delivery, the delivery service will return the ordered goods to Mediaform d.o.o. with a note that the delivery is flawed.


3) Complaints and Objections

They are only accepted in case of a submitted/delivered invoice as the only proof of purchase. Card slips and similar certificates cannot replace an invoice. 

Complaints regarding product defects or flaws and all other objections should be placed solely in writing via electronic or regular mail:

  • to the following email address: reklamacije@mediaform.hr
  • to the following address: Mediaform d.o.o., Bednjanska 8, 10000 Zagreb

Mediaform d.o.o. is liable for material defects of the purchased goods (complaints) in accordance with the applicable regulations (Consumer Protection Act, Official Gazette 41/2014. 110/2015. and the Code of Obligations, Official Gazette 35/05, 41/08, 125/11, 78/15).

The warranty does not cover damage due to customer’s repair or reconstruction attempts or the damage due to improper use.

Mediaform d.o.o. carries out the collection of the complaint goods that are damaged, defective or incorrectly delivered at its expense, if it is found that the claim is justified and the customer has not caused the defect, damage or any other flaw of the goods. In the case of a justified complaint within the deadlines set out by the Code of Obligations, the entire cost of replacing the product is entirely borne by Mediaform d.o.o.

In case of a dispute whether the complaint is justified and/or regarding the manner in which the product has been returned (the product must be unused, in the unchanged quantity and in the original packaging), by presentation of the original invoice, if it is not possible to reach an agreement, a competent judicial authority in Zagreb shall be held responsible.

In accordance with the regulation No 524/2013 of the European Parliament and Council, an obligation has been introduced for the dealers participating in online sales that they must provide an electronic link to their Online Dispute Resolution Platform on their websites. A customer can access the Online Dispute Resolution Platform via this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR.

Documents required for the realization of the unilateral termination of the Contract:

 

4) Payment Method and Procedure

The payment of products and delivery costs is to be done in one of the following ways:

  1. Payment in the Republic of Croatia and abroad:

    


1.) Via PayWay online payment by credit or debit card. The ordered products can be paid online by one of the following credit cards: American Express, MasterCard®, Diners, Visa or Maestro.

  1. Payment in the Republic of Croatia:

2.1) Via general payment slip. Products for which an order has been concluded may be paid via a general payment slip in all banks and FINA’s offices, or Croatian post offices. After the order confirmation, Mediaform d.o.o. will forward an email with all the information required for payment via general payment slip. All the information has to be correctly entered in the general payment slip and the payment has to be made within the deadline. Payment via the general payment slip is valid for payments in the Republic of Croatia.


2.2) Via Internet banking. Products for which an order has been concluded may be paid via Internet banking of any bank where the possibility of such payment exists. After the order confirmation, Mediaform d.o.o. will forward an email with all the necessary information required for the payment execution.

Note: The customer bears the payment costs: bank, FINA, post office fees, etc.

5) Purchase Data Protection

Mediaform d.o.o. is obliged to respect the anonymity and privacy of the Mediaform webshop users, and it shall use and process the data exclusively for the purpose specified in these Terms and Conditions. Mediaform d.o.o. may collect personal information of a user such as name, address, PIN, telephone number or e-mail address only if the user voluntarily delivers them to Mediaform d.o.o.

Mediaform d.o.o. will use this information solely for the purpose of fulfilling its contractual obligations and for a better understanding of individual needs, habits and requirements of its users, as well as for further development and better supply of all of its services. Mediaform d.o.o. collects, processes and publishes user data related to the use of Mediaform’s webshop by not revealing the identity of the user and/or personal data that allow the identification of a user's identity.

Mediaform d.o.o. collects and records the data of the user’s IP address (Internet Protocol Address) or of the location of the computer for the purpose of system administrating, troubleshooting, content retrieval or enhancement of the technical aspects of the Internet service. Mediaform d.o.o. will record the users’ habits of using the Mediaform webshop and, among other things, a log file about the traffic of certain pages and/or content. Mediaform d.o.o. will use such data exclusively for the purpose of improving its services and the adaptation and individualization of promotional activities to the needs of a particular user.

Mediaform d.o.o. does not record your credit card number or store transaction data. We use the services of our partner Hrvatski Telekom d.d. and their Pay Way system which ensures secure conduct of online credit card transactions. All online payments are executed by encrypting the data and by using the latest algorithms. The HT Pay Way service is Payment Card Industry Data Security Standard (PCI DSS Level 1) certified.

  
6) Communication between Mediaform d.o.o. and users

By registering and purchasing the goods you agree that Mediaform d.o.o. may, for the purpose of promoting of its services and products, inform you by electronic mail of any changes or new content on the site, any discounts, special offers, products or changes in the manner of provision of services. At any time, the user may revoke this consent by filling in the form and by sending it to webshop@mediaform.hr.

The user is responsible to provide accurate, complete and up-to-date information.

Mediaform d.o.o reserves the right to modify these Terms and Conditions without prior notice. The Terms and Conditions are in accordance with the laws of the Republic of Croatia.

The contracting parties hereby agree that the exclusive law of the Republic of Croatia, with the exception of the application of the rules of the Republic of Croatia on determining the applicable law, shall apply as applicable law to this signed contract and the rights and obligations deriving thereof.

In the event of a dispute between Mediaform d.o.o. and the consumer, the dispute shall be settled amicably and, if this is not possible, by the court in Zagreb, the Republic of Croatia, having substantive jurisdiction, by the use of the law of the Republic of Croatia as applicable and procedural in that matter.

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